Refund and Returns Policy

Version 1: 6/01/2024

We hope you had an enjoyable and unique shopping experience. This policy explains the return and refund terms and conditions for the Products.

Definitions

For the purposes of this Return and Refunds Policy:

• Company (referred to as either “the Company”, “we”, “us” or “our” in this Policy) refers to NicoFine Company.
• Orders mean a request by You to purchase Products from us.
• Product means the nicotine pouches sold by us on the Website.
• Website refers to nicofine.com
• You means the individual accessing or using the Website.

TERMS AND CONDITIONS OF RETURN

Returns are accepted only in the following cases, the product is damaged or its packaging is damaged, the product is unusable, has a defect or appears to have been tampered with upon receipt.

Return Request Mechanism:

Please email us at contact@nicofine.com with a photo or video attached for us to investigate, and our team will check and notify you of the status of your return request.

Refund dates and procedures

Upon approval of the returnable product, we will refund the full amount to the same card used for the purchase within two weeks from the date of acceptance of the return.

Please note that the number of days required to get a refund to your account may vary depending on your issuing bank.

If you have any questions, please contact our customer support team at email contact@nicofine.com or contact us through our social media accounts.

We may update this Return and Refund Policy from time to time without any prior notice.